10. Subscription Terms, Fees and Payments; Automatic Renewal and Cancellation.

Backstage offers month-to-month, semi-annual (6 month) and annual (12 month) subscriptions on Backstage.com to all Premium Services except for print publication subscriptions, which are only available on annual (12 month) terms. The length of the subscription period is selected by you during the enrollment process. The frequency of print subscriptions may change at any time without notice.

  1. All Subscriptions are Automatically Renewing. 

This means that once you become a subscriber, your subscription will be automatically renewed and your credit or debit card will be charged based on the subscription program (annually, semiannually, or monthly) you have chosen unless you opt out or cancel by following the instructions in these Terms of Use. By subscribing to the Premium Services, you authorize Backstage to charge the applicable recurring subscription fees to your credit or debit card. In some cases, when you subscribe to a free trial of the Premium Services, you will be asked to authorize, and by accepting these Terms of Use you hereby expressly authorize, Backstage to charge the applicable recurring subscription fees to your credit or debit card upon the expiration of the free trial.

When you initially subscribe to the Premium Services, your credit or debit card will be charged immediately for the initial term of the subscription at the then-current fee for the applicable subscription period. When you initially subscribe to a free trial of the Premium Services, you will be not charged for the initial term of the free trial. Unless you notify Backstage of your decision to terminate your subscription or, as applicable, your free trial, your subscription will automatically renew at the end of each subscription term or free trial (if applicable) at the then-current fee.

You will be charged in advance for the renewal term of the subscription service (or initial term, in the case of a renewal following the expiration of an applicable free trial) on your applicable billing date (the “Billing Date”), which will your be the corresponding monthly, semi-annual or annual anniversary of the activation date of subscription. If, however, the activation date of your subscription (or, as applicable, your free trial) is on the 29th, 30th or 31st day of a month, and your Billing Date does not exist in a particular month because there are fewer than thirty-one (31) days in the month payment is due, your Billing Date for that particular renewal (or initial term, in the case of a renewal following the expiration of an applicable free trial) will be on the last day of the month in which your Billing Date would otherwise be. Each charge on the applicable Billing Date applies to the subscription period immediately following the Billing Date (e.g., a charge for a monthly subscription applies to the month immediately following the Billing Date). You understand that any applicable sales or use taxes will be payable by you, and may be included in each periodic statement.

Backstage may, in its sole discretion, suspend access to your account or deactivate your account without notice to you if Backstage is unable to process your payment or if payment is past due, regardless of the amount. You agree to pay any outstanding balance in full within thirty (30) days of cancellation or termination of your subscription. You may update any of your billing information (including a change to your desired billing payment method) through your account settings on Backstage.com.

BY COMPLETING THE ENROLLMENT PROCESS, YOU UNDERSTAND AND AGREE THAT UNLESS AND UNTIL YOU CANCEL YOUR SUBSCRIPTION TO THE PREMIUM SERVICES:

  • YOUR SUBSCRIPTION TO THE PREMIUM SERVICES WILL AUTOMATICALLY RENEW AT THE END OF THE SUBSCRIPTION PERIOD AND CONTINUE FOR ANOTHER SUBSCRIPTION PERIOD;

  • YOU WILL AUTOMATICALLY BE BILLED AT THE START OF EACH NEW SUBSCRIPTION PERIOD; AND

  • THAT PERIODIC CHARGES FOR EACH NEW SUBSCRIPTION PERIOD WILL BE AUTOMATICALLY BILLED TO YOUR DESIGNATED BILLING PAYMENT METHOD.

  1. Opting Out Of Renewal.

YOU MAY TERMINATE ENROLLMENT IN AUTOMATIC RENEWAL AT ANY TIME BY CONTACTING BACKSTAGE ONLINE, EMAILING CUSTOMERS@BACKSTAGE.COM, OR CALLING 1-917-725-6367. YOUR SUBSCRIPTION TO THE PREMIUM SERVICES SHALL BE DEEMED TERMINATED ON THE LAST DAY OF THE THEN IN EFFECT SUBSCRIPTION PERIOD, UNLESS PROVIDED WITHIN TEN DAYS OF AN AUTORENEWAL. YOU AGREE THAT EXCEPT AS PROVIDED HEREIN, THE SUBSCRIPTION FEE IS NON-REFUNDABLE ONCE PAID.

  1. Unauthorized Charges.

YOU ACKNOWLEDGE AND AGREE THAT YOU, AND NOT BACKSTAGE, ARE RESPONSIBLE FOR PAYING ANY AMOUNTS BILLED TO YOUR CREDIT OR DEBIT CARD BY A THIRD PARTY WHICH WERE NOT AUTHORIZED BY YOU.

  1. Billing Discrepancies. 

Unless you notify Backstage of any discrepancies within sixty (60) days after they first appear on your payment statement, they will be deemed accepted by you and you release Backstage from all liabilities and claims of loss resulting from any such error or discrepancy.

  1. Fees Subject to Change. 

Backstage may change the fees and charges then in effect by giving you notice in advance or by posting the changed fees online at https://www.backstage.com/accounts/subscribe. It is your responsibility to check the current fees. All fees and charges incurred in connection with your user name(s) and password(s) will be billed to the credit or debit card you designate during the registration process. If you want to designate a different credit or debit card or there is a change in your credit or debit card validity or expiration date, you must call Customer Service at 1-917-725-6367 or update your information through your account settings on Backstage.com.

  1. Cancellations and Refunds. 

You may cancel a free trial at any time during the free trial period and incur no charge. After the free trial is complete, you will be charged at the rate and schedule selected when you enrolled in the trial. Monthly subscriptions are not eligible for a refund, but can be cancelled to prevent additional future charges. For all initial purchases of subscriptions longer than one month, you may cancel prior to renewal to prevent future renewal charges; or cancel during the first ten (10) days after renewal to remain eligible for a full refund on the renewal payment. If your subscription begins with a free trial and converts into an annual subscription, the ten day refund period begins once the free trial ends. If the cancellation occurs after the first ten days or if the charge was for a monthly subscription, you will not receive a refund. For all renewals of subscriptions longer than one month, you may cancel within ten days of the renewal date and receive a full refund; cancellations made after this period are not eligible for a refund. Monthly subscriptions (both initial subscriptions and renewals) may be cancelled at any time but you will not receive a refund. If you cancel your subscription but are not eligible for a refund, you will retain access to the Websites until your subscription expires. Cancellations may be made by filing a customer support ticket at www.backstage.com/contact, or by emailing customers@backstage.com, or by calling customer service at 1-917-725-6367. Your cancellation must be received by end of business (5:00 p.m. Eastern Time) on the appropriate day as described above, or earlier. All refunds will be given to the original credit or debit card on which the purchase was made. Please allow a reasonable time for the refund to reach you or be charged back to your account.

Notwithstanding the above, refunds for casting notices listed in print editions of Backstage Magazine are governed by a separate policy, found under the Print Options section.

We will remove your listing information, including your photograph, from the Websites within ten days of your request made by filing a customer support ticket at www.backstage.com/contact, by emailing customers@backstage.com, by calling customer service at 1-917-725-6367, or by receipt of a written request mailed to us at the address set forth in Section 21 below.

  1. Apple App Store Subscription Terms

Notwithstanding sections 10.1 - 10.6, the following terms relate solely to purchasing a subscription to Backstage via the Backstage Casting IOS App through the Apple App Store. The Backstage app is free to download, and all users can view and search available casting notices. Upgrading to a subscription allows users to build a professional talent profile and apply to all casting notices available on Backstage.

If you choose to purchase a subscription to Backstage, your payment will be charged to your iTunes account at confirmation of purchase. Your subscription will automatically renew each month or year 24-hours before the end of the current period unless auto-renew is turned off. Auto-renew may be turned off at any time from your iTunes account settings. Prices for subscriptions are in U.S. dollars, and may vary in countries other than the U.S. and are subject to change without notice. Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription. No cancellation of the current subscription is allowed during the active subscription period. If you don’t choose to purchase a Backstage subscription, you can continue to use the Backstage Casting app for free.

All refund requests and cancellation requests for subscriptions created in the Backstage Casting IOS App and processed by the Apple App Store must be submitted to Apple via your iTunes account.

 

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